We believe nothing speaks louder than the words of a satisfied customer. See what people have to say about our company!
We recently had a new heating/cooling system installed in our house that required some extensive work. I am writing to inform you that the people we came into contact with that represent your company were excellent in all phases of the transaction.
Josh Ogle came to our house for the initial inspection and to explain what system might work best for us. Josh had a great demeanor, was not pushy, and made it easy to understand what my wife and I considered a complicated undertaking because it involved a big renovation to our home. In today’s economy we are constantly trying to save money on every home purchase, especially on high dollar items. We obtained additional estimates from other companies and Quality had the highest price bid, but because of Josh’s professional manner in all his dealings with us, we still decided to go with your company anyway. This is a positive testimony for Josh as a great representative to handle these transactions for you.
Additionally, Josh Stewart and John Berry were the two individuals that worked in our home for four days. We were impressed from the start and were never disappointed in how they applied themselves to the job. They were pleasant and displayed lots of patience in answering our numerous questions. Because of the amount of work involved in this job, they were at our house bright and early to start the day. There industriousness impressed my wife so much that she got up early one morning and baked them homemade chocolate chip cookies to help start their day. The amazing thing about her making the cookies is the fact that she usually has the disposition of a grizzly bear with a hangover when she has to get up that early. As front line workers who have to deal directly with your customers, Josh and John did a very admirable job in representing your company. They should be commended for a job well done.
Chris & Sandra Kinnison,
We bought our first house and everything seemed to be going smooth until...we moved in. Well, the furnace went through 75gal of propane in just 4 days... Long story short, hubby called Quality, the guys came out and let us know we could g...et the 20yr old furnace repaired but we decided to get a new high efficient gas furnace as well as a high efficient air conditioner. (I mean, with a furnace that was "supposed to have been serviced" before we moved in but had rotted out parts, we didn't want to take any chances w/ either unit. OMG...the guys at Quality are GREAT!! Can't say enough wonderful things about them!! No high pressure sales pitch to buy new, financing was quick & easy, they brought us heaters to use (since we had no furnace), polite, respectful, hard working. The heater was installed and working the day they brought it over (woohoo, we have heat!!). The air conditioner was in and tested (works great!!) in a day and a half. They cleaned up everything as they went along, even asked before they took base boards off to make sure I didn't mind. Showed me how to use the new thermostat and even spent a bunch of time putting silicone in any place I felt needed it and answered a ton of questions the entire time. Not once did they make me feel like they were doing me a favor...it was more like they wanted to make sure we were happy before they left. If you have any heating or air problems...go to Quality before you go anywhere else...I KNOW you'll be happy!! We sure are!!
Sam & Susie Buckley,
Everyone associated with Quality Heating & Air have been a pleasure to work with and talk to. The sales staff is knowledgeable about products and services and willing to listen to our specific needs. The installation and service teams are extremely knowledgeable and polite. Any time we have any problems with any of our units, these gentlemen are prompt in their response, and professional in their handling of the situation. We will continue to use Quality Heating & Air for all of our needs. It truly has been a pleasure working with them.